Patient Account Representative- AZ - Therapy Institute

Midwestern University • Glendale, AZ

23d • Onsite

About The Position

The Patient Account Representative for is one of a team of Patient Account Representatives who are responsible for performing a variety of front office procedures. The Patient Account Representative will cross-train in at least one additional Midwestern University clinic to support operational flexibility and patient service needs. This position is part of the Finance Department in the Therapy Institute and reports to the Assistant Manager of Patient Accounts.

Requirements

• High school diploma or GED and a minimum of 2 years experience working in a healthcare setting required.
• Experience working in a team environment with a high focus on customer service and the ability to maintain a professional demeanor, be detail oriented and promote a welcoming atmosphere is essential.
• Computer proficiency in MS Office (Word, Excel, Outlook) is needed.
• Experience using medical practice management software is required.
• The position requires strict compliance with all policies and procedures
• This position requires a significant amount of interaction with the public and many internal customers and therefore, the individual must be able to develop positive rapport effectively
• This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance.

Nice To Haves

• Experience working in a physical therapy environment preferred.

Responsibilities

• Greet and direct patients and visitors.
• Perform registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, and obtaining necessary signatures.
• Calculate and collect patient co-pays, billing amounts, refunds to patient and third parties, payment plans, and outstanding balances/collections according to patient’s insurance benefits.
• Answer phones including scheduling appointments, registering patients, taking messages, routing calls to departments, and answering general inquires.
• Reschedule and cancel appointments and communicate as needed with patients/families and providers.
• Notify patients of co-payments, deductibles, co-insurance and collect outstanding balances during scheduling process when appropriate.
• Provide positive patient interactions when speaking with patients, care providers, and others while on phones and in clinic.
• Provide instructions prior to appointment as directed by provider
• Provide directions/maps, and parking instructions
• Secure and enter patient demographics, guardian and emergency contacts, guarantor, and insurance coverage information into the practice management system.
• Update demographics when patient information changes.
• Add appropriate patient notes into practice management system.
• Verify insurance eligibility and benefits when necessary.
• Work in conjunction with the Manager of Patient Accounts to help reach and maintain financial and accounts receivable goals for the clinic.
• Actively manage patient census for Physical Therapy Department including tracking plan of care expirations and renewals, insurance eligibility, benefits, and authorizations, and managing provider schedules.
• Must successfully complete cross-training in at least one additional Midwestern University clinic to support operational flexibility and patient service needs.
• Other duties may be assigned

Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.
• We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.
• We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.
• We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.
• Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees