Patient Account Representative - Customer Service

Western Healthcare Alliance•Grand Junction, CO

2d•$15 - $21•Onsite

About The Position

Customer Service Do you take pride in helping others and solving problems with compassion and professionalism? Join our AR Services team, where you’ll make a difference every day by helping patients understand and manage their medical bills with care, accuracy, and empathy. No prior healthcare experience required – we provide training and support for your success. What You'll Do: As a Patient Account Representative , you’ll be the friendly, knowledgeable voice patients hear when they have questions about their medical statements. You’ll provide guidance, build trust, and help find solutions that make sense for each individual’s situation. What Your Day Will Look Like Every day brings new opportunities to make a difference: You’ll start your day by logging into our client system(s), our internal system, and reviewing your call queue. Throughout the day, you’ll take incoming calls from patients and make outbound calls to help resolve outstanding balances. Call volume ranging from 60-100 calls a day on average. You’ll listen carefully, explain charges and insurance details, and work with patients to create affordable payment plans. Between calls, you’ll document account notes, process payments, and follow up on any pending items. You’ll collaborate with your teammates, share updates, and celebrate wins as a team. Most importantly, you’ll leave each day knowing you helped patients feel supported and understood.

Requirements

High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Have knowledge of database software, internet software, spreadsheet software and word processing software.
Six months to one year of customer service, call center, or billing experience
Strong computer and typing skills; comfortable using multiple programs at once
Excellent verbal and written communication skills
Ability to stay calm, patient, and professional when handling sensitive or emotional situations

Responsibilities

Delivering exceptional customer service while assisting patients and families with billing questions.
Explaining account details, insurance payments, and balances in a clear and caring way.
Working collaboratively with patients to resolve balances through payments, payment plans, or financial resources.
Accurately documenting all conversations, updates, and outcomes in patient accounts.
Meeting department goals and personal performance targets through professionalism, consistency, and teamwork.
Supporting a positive, collaborative team environment by maintaining strong attendance, dependability, and a can-do attitude.