Customer Service Account Representative

Hercules OEM•Burnsville, MN

10d•$45,000 - $50,000•Hybrid

About The Position

As a Customer Service Account Representative at Hercules OEM, you’ll be the trusted partner for our B2B clients delivering exceptional service, technical guidance, and reliable communication. You’ll manage your assigned customer base and Book of Business, advocate for their needs, and work cross-functionally to ensure a seamless customer experience.

Requirements

Associate degree or equivalent experience preferred (Bachelor’s degree a plus).
1–2 years of customer service experience (internships or related roles count).
Proficiency in Microsoft Excel required.
Excellent written and oral communication skills.
Ability to learn quickly and thrive in a fast-paced environment.
Strong team player with a commitment to positive customer experiences

Nice To Haves

Bachelor’s degree a plus
Proficiency with D365 is a plus.
Experience in a distribution or manufacturing environment is a plus, but not required.

Responsibilities

Promote Hercules products and services to new and existing customers through product and service knowledge.
Serve as a key liaison for clients, providing technical assistance and basic application engineering support, partnering with internal experts when needed.
Take ownership of customer accounts and collaborate with Inside Sales, Regional Sales Managers, and Directors to meet client expectations.
Fulfill standard customer orders, qualify new customers, and maintain strong, long-term business relationships.
Prepare product quotes while adhering to internal processes and business policies.
Engage in team-based problem solving to resolve part issues, workflow challenges, and process improvements.
Develop an understanding of product margins, standard product lines, and operational processes for informed decision-making.
Coordinate cross-functionally with Operations, Sales, Accounting, and Quality to address billing, contract, or product issues quickly.
Communicate professionally with external B2B customers across diverse industries and regions.