Patient Account Representative

The University of Oklahoma•Norman, OK

23h

About The Position

Goddard Health Center is the ambulatory care facility on the Norman campus providing primary care services to students, faculty, staff and dependents. We provide in-house medical laboratory and x-ray services, have a physical therapy department and full-service pharmacy. Position Information : Under general supervision, may participate in any or all aspects of the patient processing and accounts receivable functions of the organization including billing, charge entry, collection, account creation and maintenance, scheduling, follow-up, coding, payment posting, and credit balance resolution. May reconcile daily system receivables reports. May balance monthly transactions and provide summaries to department administration.

Requirements

High School Diploma or GED, AND : 18 months experience in Medical Billing, Medical Collections, and Medical Billing Systems (IDX or other billing system).
Knowledge of medical terminology and billing
Strong analytical and problem-solving skills
Excellent organizational skills
Effective communication skills
Exceptional customer service skills
Working knowledge of Microsoft Office Suite (Outlook, Excel, and Word)
Excellent interpersonal skills
Ability to work independently and as a team player
Ability to complete tasks in an efficient and timely manner
Must be detail oriented for accuracy of data and information
Ability to multitask, be organized, and self-motivated
Ability to work in stressful situations
Ability to communicate verbally and in writing

Nice To Haves

Experience in outpatient medical clinic.
Insurance claims and reimbursements

Responsibilities

Reviews patient information.
Enters patient identification and demographic information to billing system.
Reviews source documents to determine if sufficient data is present for processing.
Transcribes and/or verifies data from source documents in order to enter to the system.
Maintains records of charges, payments, and third party charges.
Answers patient’s questions.
May receive patient payments and/or issue payment receipts.
Initiates contact with patient and/or third-party carriers if there is a delay in responding to statements or claims.
Record CPT and ICD-9 codes on billing forms and claims.
May process incoming/outgoing mail.
May receive incoming calls and resolve issues.
Contacts insurance carriers regarding non-payment and/or improper payment of claims.
Reviews denials.
Communicates with patients, and others regarding billing operations and funds.
Posts receipts to proper patient accounts.
Posts denials.
Compare batch proofs and source documents for accuracy.
Assists with reviewing and balancing transaction reports.
Prepares billing statements as needed.
Reviews daily billing and accounts receivable reports.
Prepares refund check requests.
Performs various duties as needed to successfully fulfill the function of the position and to aid in the smooth operation of the facility.