Patient Account Representative - Patient Collections - Bilingual Spanish
About The Position
The Patient Account Representative – Patient Collections (Bilingual Spanish) is an extension of a client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned This position offers an attractive hybrid schedule working two days in our El Segundo, CA office and three days virtually from home. 8 hour shift between 8:30 AM - 5:00 PM PT This position is for an agent who will be receiving incoming calls and making outbound calls with soft collections.
Requirements
- High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED
- Bilingual Spanish Required
- 0-2+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service.
- Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.
Nice To Haves
- Customer service skills / customer service experience
- PC skills in a Windows environment
- Knowledge and utilization of desktop applications to include Word and Excel.
- Ability to initiate and follow through on projects and work independently with minimal supervision
- EOB knowledge strongly preferred
- Understanding of healthcare software
Responsibilities
- Heavy outbound & inbound calling
- Patient Collections
- EOB knowledge
- Account Review
- Customer Service
- Account Updates
- Strong Verbal / Written Communication Skills
- Complete all business-related requests and correspondence from patients.
- Minimum call requirement for self-pay representatives is 75 calls a day.
- Complete all assigned projects in a timely manner.
- Assist client and patients in all requested tasks.
- Communicate to Guidehouse management areas of concern or areas of improvement.
- Research and respond to all patient inquiries received by telephone and mail.
- Update patient demographic information and initiate account adjustments.
- Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
