Patient Account Representative

UHS•Panama City, FL

17d

About The Position

Emerald Coast Behavioral Hospital provides inpatient treatment services to adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our four outpatient centers located throughout the Florida Panhandle. Additionally, we offer specialized treatment for active duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression. Visit us on-line at: https://emeraldcoastbehavioral.com/ The Patient Account Representative is responsible for working throughout the patient revenue cycle to include but not limited to verification of benefits, processing insurance claims, collecting payments, communicating with patients regarding their financial responsibilities, and processing charity applications.

Requirements

High School Diploma or equivalency required.
One (1) year customer service experience required.
Ability to apply technical and computer/software skills.
Excellent communication, interpersonal, organizational and service excellence skills.
Detail oriented and able to multi-task and change directions quickly.

Nice To Haves

Some college or billing coursework preferred.
Two (2) year’s healthcare billing experience preferred.

Responsibilities

Provides account and billing information to patients, collection/early out/ and physician billing agencies.
Priority is to complete in a timely manner with follow up on insurance companies owing a balance.
Follows up on third party accounts that are pending on the AR.
Ensures the effective implementation of collection measures for uncollected accounts:
Controls collection efforts of accounts in an organized, professional and efficient manner.
Contacts patients within the required timeframe regarding outstanding balance.
Prepares billing correspondence within required timeline.
Ensures the assigned contacts are made daily and documented.
Provides required follow-up on all patient balance accounts as assigned.
Priority in timely follow-up efforts on accounts aged over 90 days.
Documents follow-up efforts clearly with phone, person contacted, resolution, and check numbers as applicable.
Ensures collection letters are sent to comply with established corporate policy and collection procedures.
Reviews accuracy of demographics and billing information in the system.
Maintains documentation of accounts placed with the bad debt agencies. Acts as a liaison with each agency.
Identifies accounts that are ready for placement with the bad debt agencies.
Sends bad debt ready accounts to each agency.
Closes accounts with the bad debt agencies when collection efforts are completed.
Monitors the accounts placed with our early out agency to ensure that the accounts are being worked.
Verifies insurance coverage and benefits.
Communicates and assists patients with charity and/or Medicaid applications.
Maintains documentation of accounts placed with physician billing agency and accounts to be written off as uncollectible.
Acts as the liaison with physician billing company and physicians to ensure accounts are properly charged for the services provided.
Prepares the billing spreadsheet for submission to the physician billing agency, as assigned.
Prepares the daily bank deposit. Reconciles and posts EOBs and adjustments. Issues refunds on self-pay accounts and notifies insurance companies of overpayments.