Patient Account Representative Supervisor, Patient Financial Services
About The Position
UW Medicine’s Patient Financial Services has an outstanding opportunity for a Patient Account Representative Supervisor. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. Join our mission to make life healthier for everyone in our community.
Requirements
- High School graduation or equivalent and two years of college-level courses AND three years of experience in patient accounting, customer service, or a related office environment.
- Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Responsibilities
- Supervision of 10+ staff in insurance billing and follow up
- Review and approve patient accounting transactions; coordinate and monitor unit daily workflow, establish departmental procedures to assist with daily workflow
- Identify trends and put preventative measures in place to prevent loss in revenue
- Monitor and deliver staff productivity, provide performance feedback and annual performance evaluations conduct corrective action as needed
- Assist staff to analyze difficult delinquent accounts and financial information to determine appropriate follow-up action
- Assist staff in developing plans for resolving backlogs; provide continued training and education to staff as needed
- Compose and prepare correspondence and spreadsheets utilizing Microsoft Word and Excel programs
- Act as liaison between departments and outside agencies
Benefits
- Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
