Patient Account Representative Level I
About The Position
Patient Account Representative - Full-Time with Exceptional Benefits Make a Difference in Healthcare While Building Your Career At AHR, we serve our clients so they can heal theirs. Join our dedicated team in Nashua, New Hampshire, where you'll play a vital role in helping healthcare providers and first responders while enjoying outstanding benefits and job security. Established in 2007 | Privately Owned | Excellent Regional & National Client Base OUTSTANDING BENEFITS PACKAGE (30+ hours/week) Benefits Starting First of Month After 30 Days: FREE Virtual Healthcare (all employees) for you and your entire household through AllyHealth Primary care, urgent care, dermatology, mental health services Scheduled therapy, psychiatry visits, life coaching ZERO co-pays - completely free to employees Employee Assistance Program - free counseling and support for you and family Health Insurance – Anthem BCBS with 3 plan options (company covers up to 55%) Dental - Delta Dental ($2,000 annual coverage) Vision - EyeMed coverage Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance at initial eligibility date - fully portable plan Benefits After 90 Days: Paid Birthday Off - celebrate your special day 3 Weeks PTO - accrued bi-weekly Paid Holidays Benefits After 1 Year: 401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately) Ready to Join Our Team? IMPORTANT: This position requires excellent attendance and the ability to work your full committed schedule. We're looking for reliable team members who understand the importance of consistency in our patient-focused environment. Apply today to start your rewarding career with AHR, where your dedication to attendance and patient service will be recognized and rewarded with outstanding benefits and career growth opportunities. AHR is an equal opportunity employer committed to workplace diversity and inclusion. Reasonable accommodations available for qualified individuals with disabilities.
Requirements
- Medical office experience (preferred) OR strong customer service background
- Exceptional customer service and communication skills
- Proficiency with Microsoft Office (Excel, Word, Outlook) and database systems
- High school diploma or equivalent
- Detail-oriented with strong organizational skills
- Team player with a positive attitude
- Honest, authentic, and hardworking
- Empathetic approach to patient interactions
- Willingness to learn and grow
- Professional phone manners
- ATTENDANCE IS CRITICAL - Reliable team members who honor their committed schedule
Responsibilities
- Handle inbound calls and make courtesy outbound calls
- Negotiate payment plans and resolve outstanding balances
- Assist patients with insurance-related questions
- Maintain detailed documentation of all communications
- Follow HIPAA, company, state, and federal regulations
Benefits
- FREE Virtual Healthcare (all employees) for you and your entire household through AllyHealth
- Primary care, urgent care, dermatology, mental health services
- Scheduled therapy, psychiatry visits, life coaching
- ZERO co-pays - completely free to employees
- Employee Assistance Program - free counseling and support for you and family
- Health Insurance – Anthem BCBS with 3 plan options (company covers up to 55%)
- Dental - Delta Dental ($2,000 annual coverage)
- Vision - EyeMed coverage
- Short-Term/Long-Term Disability & Life Insurance - Principal plan with guaranteed acceptance at initial eligibility date - fully portable plan
- Paid Birthday Off - celebrate your special day
- 3 Weeks PTO - accrued bi-weekly
- Paid Holidays
- 401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
