Patient Account Representative I, Patient Financial Services, Full-time

Brooks Rehabilitation•Jacksonville, FL

37d•Onsite

About The Position

Responsible for all duties involved with the follow-up and prompt collections of medical claims. All outstanding claims must be resolved in a timely manner. Responsible for contacting patients and/or insurance companies to resolve account balances. Review remittance reports for denials, errors and resubmits claims with correct data. Submit claims and/or appeals requests to insurance carriers for payment and adjustments. Monitor accounts for reversal of payments, must understand and complete all Credit Balance Reporting when directed. Respond to patient questions, problems or complaints in a courteous and professional manner.

Requirements

High School graduate with 3 years job related experience in physician/hospital Business Office or CBO.
Additional qualification includes Microsoft Office.
Knowledge of CPT, HCPCS and ICD-10 coding procedures.
Working Experience with medical terminology.
Detailed oriented.
Great communications skills, both written and oral.
Computer literate.
Must have problem solving and troubleshooting skills.
Working experience with data spreadsheets

Nice To Haves

In-depth working knowledge of Government and Managed Care insurance carriers preferred.

Responsibilities

Follows up on outstanding claims.
Works all denials manually and/or electronically by using the designated systems on a timely basis, report problems to Supervisor/Manager.
Documents all accounts clearly and concisely of all activity and resolve all accounts through final collections, initiates appropriate collection letters on patient liability.
Request medical record documentation as required to resolve the account.
Performs daily account follow-up using the worklist in Patient Account system.
Mails or submits claims electronically.
Verify payment schedules for correct allowances and account numbers
Accumulates, prepares, and analyzes data necessary for contract compliance of HMO and PPO plans.
Correct bad addresses as necessary.
Strive for optimal collections pertaining to account receivables less than 90 days.
Adheres to all Brooks Rehabilitation policies and procedures.