Patient Account Rep-Diversified Business-Remote

Mayo Clinic • Rochester, MN

5h • Remote

About The Position

Institutional Insurance and reimbursement expert for one or more of the
following business lines: outpatient pharmacy, durable medical equipment,
skilled nursing facility, home health agency or continuing care retirement
center. Performs all aspects of the billing and collection processes for the
individual business lines across the enterprise. These processes include service
pre-certification, insurance coverage review and personal responsibility
determination, communications with patients, claim submissions, denial review,
rebilling, appeals, and accounts receivable management. Utilizes skills in
problem solving, customer service, and communications (verbal and written) in
interactions with patients and internal customers to resolve a variety of
account, billing and payment issues for patients, physicians, nurses,
pharmacists, technicians and social workers. Interprets, applies and
communicates Mayo Clinic policies regarding financial aspects of patient care to
assure optimal reimbursement for both the patient and Mayo Clinic.

Responsibilities

• Performs all aspects of the billing and collection processes for the individual business lines across the enterprise.
• Service pre-certification
• Insurance coverage review and personal responsibility determination
• Communications with patients
• Claim submissions
• Denial review
• Rebilling
• Appeals
• Accounts receivable management
• Utilizes skills in problem solving, customer service, and communications (verbal and written) in interactions with patients and internal customers to resolve a variety of account, billing and payment issues for patients, physicians, nurses, pharmacists, technicians and social workers.
• Interprets, applies and communicates Mayo Clinic policies regarding financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed