Patient Account Rep II (BAL & REF) - Patient Financial Experience - Days, Fulltime

Texas Health Resources • Arlington, TX

1d • Remote

About The Position

Patient Account Representative II - Balance & Refunds
Fast-paced, high-volume clinic looking for a top skilled Patient Account Rep II
Work location: 612 East Lamar Arlington, Texas 76011
Work environment: Remote Contact Center – onsite training may be required one day per quarter
Work hours: Full-time, 40 hours weekly; Monday thru Friday, (730am – 4pm)
Department Highlights:
· Remote Work
· Incentive Opportunities
· Opportunity to enhance your goals and values

What You Will Do:
This position is responsible for resolving patient credit balances through various means and ensuring an appropriate turn around time in order for the patient/consumer to have a good experience.
Will review and work WQ's daily to ensure patient credit balances are being resolved efficiently and timely.
Credit balances should be resolved in a hierarchy of patient request, age of credit and payor requirement, such as Medicare or Medicaid
Patient Credits should be resolved ASAP
Verify validity of patient credit balances by researching, reviewing and ensuring accuracy of payment and adjustment posting.
Review of EOB's when necessary to determine appropriate reimbursement and patient due amounts
Use payor specific contracts terms to validate credits
Understand and request appropriate system discounts when applicable.
Additional perks of being a Texas Health employee:
· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
· Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
· Strong Unit Based Council (UBC).
· A supportive, team environment with outstanding opportunities for growth.
Entity Highlights:
At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve.” We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2.200 employees of consolidated joint ventures in the greater Dallas/Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding.
Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.
Do you still have questions or concerns? Feel free to email your questions to [email protected].
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Requirements

• High School Diploma or equivalent (REQUIRED)
• Two years of healthcare related experience in Account Review, Collections, Credit Balances, Customer Service or other Revenue Cycle (REQUIRED)

Nice To Haves

• Epic experience (STRONGLY PREFERRED)

Responsibilities

• This position is responsible for resolving patient credit balances through various means and ensuring an appropriate turn around time in order for the patient/consumer to have a good experience.
• Will review and work WQ's daily to ensure patient credit balances are being resolved efficiently and timely.
• Credit balances should be resolved in a hierarchy of patient request, age of credit and payor requirement, such as Medicare or Medicaid
• Patient Credits should be resolved ASAP
• Verify validity of patient credit balances by researching, reviewing and ensuring accuracy of payment and adjustment posting.
• Review of EOB's when necessary to determine appropriate reimbursement and patient due amounts
• Use payor specific contracts terms to validate credits
• Understand and request appropriate system discounts when applicable.

Benefits

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED