Patient Account Manager

Conifer Revenue Cycle Solutions • Frisco, TX

122d • $72,509 - $108,763

About The Position

Responsible for managing patient account staff in processing accounts and working with designated payors to ensure proper reimbursement. The position ensures compliance with state and federal laws and regulations, maintains a thorough understanding of health insurance and government programs, and facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution. The role involves monitoring collection processes to determine cash flow improvement opportunities and managing the aging of accounts receivable by trending and analyzing the A/R, and through communication with the payors. The position also works with A/R supervisors to identify department training needs for system education, industry updates, and changes in collection processes and protocols. Additionally, it manages desk assignments to meet employee productivity and collection efforts across all client facilities.

Requirements

• 4 year college degree in Healthcare Administration, Business or related area or equivalent experience.
• MBA/CPA preferred.
• 5 - 10 years experience in Healthcare Administration or Business Office.
• 2 - 3 years supervisory experience.
• Advanced knowledge of healthcare A/R.
• Excellent working knowledge of Patient Financial Services operations.
• Proficient in Microsoft Office (Word and Excel).
• Advanced writing skills.
• Ability to provide advanced customer service.
• Ability to plan and implement process improvements.
• Ability to train and coach staff.
• Ability to multi-task.
• Strong leadership and organizational skills.
• Very good written and verbal communication skills.
• Strong interpersonal skills.
• Strong technical skills, including PC and MS Office Suite knowledge.

Nice To Haves

• HFMA-Patient Accounts or Hospital Accounting Certification encouraged.

Responsibilities

• Ensures compliance with state and federal laws and regulations.
• Maintains a thorough understanding of health insurance and government programs.
• Facilitates the identification of issues and solutions by team members related to delays in achieving payment resolution.
• Monitors collection processes to determine cash flow improvement opportunities.
• Manages the aging of accounts receivable by trending and analyzing the A/R.
• Communicates with payors regarding accounts receivable.
• Works with A/R supervisors to identify department training needs.
• Ensures employee productivity and quality meets standards.
• Manages desk assignments to meet employee productivity and collection efforts.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance.
• Management time off (vacation & sick leave) - min of 12 days per year.
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program.
• Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• Paid leave in accordance with Colorado's Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree