Patient Account Collection Specialist

Cochlear

9d•$26 - $28•Hybrid

About The Position

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Recipient Account Collections Specialist About the role Cochlear is helping people hear, and be heard, all over the world! If you have a background in patient collections, this is a fantastic opportunity to join the Reimbursement & Insurance Services team at the global leader in implantable hearing devices! Please note: This role offers a hybrid or remote work environment dependent on place of residence. The position follows a hybrid work model for Colorado-based employees (in-office three days per week in Lone Tree, CO). Candidates residing outside of Colorado may work fully remotely. Why You’ll Love This Role Mission-driven work: Help patients resolve accounts so they can focus on what matters—hearing. Flexibility: Hybrid schedule for Colorado-based employees (3 days in Lone Tree office) or fully remote for candidates outside Colorado. Competitive rewards: Strong pay, bonus opportunities, and comprehensive benefits.

Requirements

5+ years in patient medical billing/collections.
Strong knowledge of: Medical collections process & A/R principles.
Revenue Cycle Management, claims processing, and insurance regulations.
Commercial insurance, Medicare, Medicaid, and EOBs.
Proficiency in Microsoft Office (Teams, Outlook, Excel, Word).
Ability to stay organized, meet deadlines, and thrive under changing priorities.
Collaborative team player with excellent communication skills.

Responsibilities

Partner with patients to resolve outstanding balances and explain account activity.
Offer payment options, process payments, and manage payment plans.
Review accounts for reimbursement or self-pay responsibility.
Ensure compliance with federal/state guidelines and Cochlear policies.
Handle sensitive conversations with empathy and professionalism.
Manage multiple priorities in a fast-paced environment.