Patient Account Associate - Denials: Billing and Registration - Remote - MUST RESIDE IN NC

Duke Careers • Durham, NC

22h • Onsite

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. The Patient Revenue Management Organization is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle, including scheduling, registration, coding, billing, and other essential revenue functions for Duke Health. This Patient Account Associate position involves recording and generating a variety of information pertaining to the patient revenue process. It is a high-performance level position that requires a certain degree of knowledge of complex rules and the corresponding ability to apply these rules in the work environment to achieve desired outcomes.

Requirements

• Work requires knowledge of basic grammar and mathematical principles normally required through a high school education.
• Two years of experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.
• Excellent communication skills, oral and written.
• Ability to analyze data, perform multiple tasks and work independently.
• Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
• Must be able to understand and comply with policies and procedures.

Nice To Haves

• some postsecondary education preferred

Responsibilities

• Record or generate revenue by gathering and processing information that impacts the patient revenue process.
• Fiscal responsibility measured on high production levels, quality of work output, in compliance with established DUHS policy standards.
• May also be defined in terms of value of work portfolio assigned and /or revenue expectations.
• Initiate and develop relationships with customers in order to gather and process information or resolve issues in order to receive accurate reimbursement and optimize internal and external customer satisfaction.
• Operate general office equipment.
• Generates letters, works on spreadsheets; enters and sorts data.
• Work independently and has the ability to make decisions relative to individual work activities.
• Accountable for individual work activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees