Patient Access Workleader

Cleveland Clinic•Colesville, MD

4d•Onsite

About The Position

Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. Here, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare. As a part of our team, you will build a rewarding, lifelong career in a diverse and welcoming environment. Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skill every day to provide exceptional experiences for patients and their families. As a Patient Access Workleader, you will function as the department lead. A caregiver in this position works part-time days from 6:00 a.m. – 2:30 p.m. + on-call with every other weekend and holiday rotation requirements.

Requirements

High School Diploma or GED
Four years of experience in a customer facing role with in-person or phone contact OR previous work leader experience with demonstrated competence in personnel management.
An Associate’s Degree may substitute one year of experience and a Bachelor’s Degree may substitute two years of experience
Basic PC software application knowledge and the ability to use multiple data systems
Demonstrated knowledge of medical terminology sufficient to understand physician orders or complete a course within one year
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Follows Standard Precautions using personal protective equipment as required.

Responsibilities

Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.
Provide general oversight and direction for caregivers to ensure daily operational support.
Rotate to different locations/hospitals based on staffing needs.
Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally.
Assist with and resolve patient inquiries or complaints.
Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration.
Assists the site manager /supervisor with the daily operational activities of patient access.
Identify patient registration issues and resolve or initiate necessary follow up.
Implement service recovery efforts as appropriate.
Rotate in the on-call coverage and covers call-offs within the department.
Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier.
Train caregivers and conduct performance evaluations.
Assist in the development and implementation of new processes and completion of departmental audits, reports, and QA.
Functions as a Super User.
Handles coaching based on compliance metrics and also oversees cashiering duties as necessary.
Provide registration and cash collection access in Epic
Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs, allocating work/resources and time and attendance entries.