Patient Access Team Lead

HCA•Denver, CO

35d•$20 - $30

About The Position

As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will also provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process. What you will do in this role: Staff and order supplies according to budget guidelines and department needs Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patients experience expectations. Promotes and demonstrates excellent customer service Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager. Oversee the daily activities of the registration area to ensure department standards are met Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach Excel in all functions performed by patient representatives in all registration areas Collect/request deposits and copays Assume on-call responsibilities to insure adequate staffing and problem-solving Register all patient types Assists in resolving patient concerns

Requirements

High school diploma or GED preferred.
At least one year of related experience required.

Responsibilities

Staff and order supplies according to budget guidelines and department needs
Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage
Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patients experience expectations.
Promotes and demonstrates excellent customer service
Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
Oversee the daily activities of the registration area to ensure department standards are met
Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time
Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients
Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach
Excel in all functions performed by patient representatives in all registration areas
Collect/request deposits and copays
Assume on-call responsibilities to insure adequate staffing and problem-solving
Register all patient types
Assists in resolving patient concerns

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.