Patient Access Supervisor

University of California San Francisco•San Francisco, CA

15d

About The Position

Involves the management and administration of patient pre-registration and registration, pre-admissions and admissions, transfers, insurance eligibility and authorization, financial counseling and patient flow. Services are provided in a variety of environments, such as the Emergency Department, hospital Admitting, ambulatory clinics, surgery centers, laboratory and radiology departments. Functions are provided in concert with clinical and business departments across the organization, to ensure efficient patient flow and to maximize revenue collection. Works closely with patient financial services and case management department to maintain payer requirements and follow desired workflows. Provides direction, sets priorities, and analyzes workflows for the admitting department, according to established policies and management guidance. Recommends, develops, and implements new and revised procedures as needed. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $78,900 - $167,300 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

Demonstrated supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage the complex workflow and multiple priorities of admissions and registration.
Strong knowledge of medical terminology, and technical and operational principles of hospital admissions, including concepts, best practices, protocols, quality improvement, technologies, confidentiality issues, HIPAA, and other applicable regulatory policies.
Strong skills in quality customer service.
Interpersonal skills to interact and collaborate effectively with all constituent groups, including patients and families, and clinical and administrative personnel across departments.
Strong leadership skills to coach, monitor, and strengthen staff performance.
Ability to provide thorough and accurate review of complex subordinate work and to oversee coordination of ongoing tasks and projects over extended periods of time.
Strong knowledge of all relevant policies, protocols, regulations, and organizational objectives.
Strong critical thinking skills, with the ability to quickly analyze complex problems, determine appropriate level of intervention, and develop and apply solutions.
Strong written and verbal communications skills, with the ability to effectively motivate others and to convey complex information in a clear and concise manner.
Strong computer skills in all relevant hardware, software, and information systems.
Demonstrated ability to work effectively with all levels of management, as well as with clinical care providers, administrative and business personnel, and other stakeholders on issues related to patient admissions and registration.