Patient Access Supervisor - Float Team Pool

Inova • Fairfax, VA

4d

About The Position

Inova Physician Services – Float Team Pool is looking for a dedicated Patient Access Supervisor to join the team. This role if full Time, day shift Monday to Friday and every other weekend, the shifts vary during hours of operation. This position covers all locations for Physical therapy locations. The Patient Access Supervisor leads others in planning, implementing and facilitating organizational change. Counsel patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services and utilizes effective decision-making skills to resolve issues. Verifies and enter insurance information and authorization/referral requirements into databases. Utilizes various coaching approaches, tools and techniques to improve individual performance and foster development while organizing work to achieve maximum efficiency.
Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• GED or High School diploma
• 3 years’ experience in patient access

Nice To Haves

• CHAA, CHAM, or Associates degree
• 2 years of prior Supervisor or above experience in Patient Access, Customer Service or Finance
• 1 year of registration experience
• 1 year of EPIC experience

Responsibilities

• Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverable and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts; Coaches staff/team on analysis and decision making methods and tools; Shares lessons learned with staff/team and other departments.
• Coaches staff to be proactive in identifying problems and developing/recommending solutions; Facilitates staff and team problem solving sessions by using structured problem solving methods/tools; Shares accomplishments in identifying/resolving problems across teams/staff.
• Recognizes and resolves system as well as payer rejections/denials by using established courses of action.
• Stays current with relevant insurance, contractual and/or third party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
• Develops/implements monitoring process to ensure that applications/grants are submitted timely and post-submission follow-ups are current.
• Educates and trains others in financial counseling policies and procedures; Participates in process improvement activities and makes recommendations for new/revised policies and procedures.
• Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations; Recognizes the needs of, and conducts, appropriate conversations with individuals whose roles are impacted by change initiatives.
• May perform additional duties as assigned.

Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED