Patient Access Representative - AF | Float Pool | 24hrs/week
About The Position
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Looking for a role with variety and flexibility? Join our Bemidji Float Pool team and support multiple clinic locations. You'll primarily work in Bemidji with occasional travel to clinics in Blackduck, Cass Lake, Walker, Park Rapids, and Bagley when needed. Mileage reimbursement is provided for any coverage outside of Bemidji. This position offers consistent weekday hours with no weekends, and the chance to work with a collaborative team while gaining experience across different settings. If you're adaptable, organized, and ready to make an impact in a dynamic environment, we'd love to hear from you - apply today! Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
Requirements
- Post secondary education or equivalent training in a healthcare or business related field is preferred.
- Previous customer service experience in an office setting, preferably in a healthcare setting.
- Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred.
- Medical terminology desired.
Responsibilities
- REGISTRATION - Greet patients & verifies demographics
- Creating, scanning & routing documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collects co-payments, pre-payments, and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
- SCHEDULING - Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
- ADDITIONAL DUTIES MAY INCLUDE - Preparation & coordination of charts
- Organize supporting provider documents
- Initiation & collaboration of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
