Patient Access Supervisor – CMC Adult Emergency Department

American Addiction Centers•Charlotte, NC

About The Position

The Patient Access Supervisor for the CMC Adult Emergency Department assists the Manager, Director, or AVP in achieving performance goals and standards for Patient Access Departments. Key responsibilities include training registrars, providing performance feedback, registering and pre-registering patients, assisting with staffing, and completing performance appraisals. The role also involves ensuring accurate time recording, maintaining employee records, ensuring mandatory class attendance, representing Patient Access on operational issues, managing daily cash and valuables, and producing reports. The supervisor is expected to interact with other departments and promote a positive hospital image by adhering to Atrium's core values. This is a full-time, benefits-eligible position with a variable schedule. Advocate Health is a large nonprofit, integrated health system, a national leader in clinical innovation, health outcomes, consumer experience, and value-based care, employing 155,000 teammates across 69 hospitals and over 1,000 care locations.

Requirements

High School Diploma or equivalent
Background in patient access and health insurance is required.
Excellent communication skills and attention to detail are essential.
Must also demonstrate knowledge of the principles of growth and development and possess the ability to respond to age specific issues and data reflective of the patient’s status.
Employee must be knowledgeable regarding current government and state regulations (including Medicare, Medicaid, and Tricare regulations) and able to modify procedures accordingly in order to maintain compliance.
Employee must also be knowledgeable of the differing applications of these regulations in each facility development, ability in interpersonal communications and sensitivity to teammate needs.

Nice To Haves

Experience in healthcare billing, follow-up, and certification is preferred.
1-3 years of supervisory experience is preferred.

Responsibilities

Assists Manager, Director, AVP in meeting performance goals and standards established for Patient Access Departments.
Assist Manager in training of all registrars in all areas of patient access.
Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.
Registers and pre-registers patients as necessary to support the team.
Assist Manager with the appropriate staffing of Patient Access areas.
Assist Manager with completion of performance appraisals prior to due date.
Reviews and assures that employee time is recorded accurately per Advocate policy.
Assists manager in keeping current a departmental record (attendance and counseling sheets) on each employee which shall include: PTO's, Absent and tardy occurrences, Disciplinary actions and other counseling sessions, Commendable actions and incidents in support of the department and Atrium.
Assures that all employees attend appropriate mandatory classes annually.
Documents attendance on all mandatory and employee development classes attended, and dates of each.
Represents Patient Access and Patient Financial Services at designated facility on operational issues.
Responsible for daily cash management and valuables function to include daily and weekly audits as appropriate for the facility.
Produces various reports and feedback to manager.
Interacts on as needed basis with other Atrium departments which may be impacted by the Patient Access process.
Promotes a positive hospital image to patients, visitors and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program