Patient Access Supervisor

Savista•Washington, DC

70d•$60,000 - $70,000

About The Position

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). The Patient Access Supervisor manages the day-to-day operations of a team of colleagues to provide patients with above average accuracy and time efficient financial clearance services. Takes personal responsibility to stay abreast of current policies and procedures, as well as maintains expertise proficiency in all Patient Access technologies This role acts as an advocate for the customer and serves as a liaison between colleagues, hospital departments and physician offices in a collaborative effort to facilitate patient registrations and admissions, verify insurance benefits and obtain related authorizations. Additionally, the Patient Access Supervisor may be responsible for managing the oversight of financial resource screening for Medicaid, Affordable Care Act, and hospital-sponsored financial programs as appropriate. Specific functions vary by location and department internal operations.

Requirements

High school diploma or equivalent.
2+ years of previous experience in a supervisory role
Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle.
Proficient knowledge of commercial, government insurance plans and workers compensation, insurance verification and authorization procedures, payer networks, government resources, and medical terminology.
Strong people leader with ability to build high performing teams, meet departmental and individual performance objectives.
Demonstrated experience handling escalated issues, educate and mentor team members and is viewed as a subject matter expert
Excellent written and verbal communication skills
Expert knowledge of patient access services and the overall effect on the revenue cycle.
Demonstrated experience communicating effectively with a customer and simplifying complex information
Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics.
Solid knowledge of all MS Office Products and Internet Explorer.

Responsibilities

Responsible for assigning and directing work; appraising performance for direct reports as well as addressing complaints and resolving problems for colleagues within your organization.
Work closely with the clinical team of the various ancillary departments.
Prepare and communicate work schedules for colleagues
Track and communicate key metrics including point of service cash collections, registration productivity, accurate and timely insurance verification and securing authorizations as necessary, Quality Assurance
Track productivity monitoring for staff to maximize resources and results
Attend, prepare materials and actively participate in the facilitation of mandatory monthly staff meetings, new hire training, team building, in-services, and continuing education sessions.
Implement processes and tools to consistently achieve established key performance metrics
Identify and address team member training needs to outperform expectations
Provide team member performance data in preparation of annual reviews.
Provide regular reporting and communication to Savista leadership and back to client
Provide assistance/resolution to external and internal client inquiries around patient financial service activities
As a subject-matter expert, assist team with escalated customer and client issues, coaches and trains other team members as needed.
Maintain a current working knowledge of all patient financial and healthcare related issues and regulations
Responsible for reporting any trends in patient wait times, registrations, financial clearance, point of service cash collections, procedural issues and make recommendations to the internal leadership and/or client to maximize performance when appropriate
May be responsible for acting as point of contact for specific client(s) operational activities, including implementation updates, reporting, escalations and presenting at client meetings
Support Leadership with analyzing Patient Access performance to drive client satisfaction and related revenue cycle results.
Maintains an awareness of the patient level of comfort during the wait.
Promotes a positive image to patients, visitors, and physicians by adhering to the Savista Core Values of Courage, Authenticity, Respect, Excellence, and Service.
Provide superior customer service and maintains a professional image.
Able to perform duties in a stressful environment that may require long periods of sitting, standing, or walking to interview patients and process information.
The environment may include alarms, occasional loud noises, bright lights and flashing lights
Support, understand and utilize Savista technology