Patient Access Supervisor

TEKsystems • Rock Hill, SC

2d • $46,000 - $70,000 • Onsite

About The Position

We are seeking an experienced Patient Access Supervisor to lead a dynamic team within our Emergency Department. This role oversees 25 direct reports and plays a critical part in ensuring smooth registration processes across multiple areas, including Admitting, Centralized Scheduling, ED, and offsite clinics. As a key member of the management team, you will provide daily support, mentoring, and training to new hires and existing staff, assist with escalated issues, and help shape both short- and long-term operational strategies. Your leadership will ensure compliance with hospital policies while driving exceptional customer service and operational excellence.

Requirements

• Intermediate-level supervisory experience in healthcare access or registration.
• 2+ years of supervisory experience in an emergency department
• Customer Service
• Epic, EMR/EHR systems
• Insurance verification and patient registration
• Strong organizational, communication, and problem-solving abilities.
• Ability to work flexible hours, including on-call and late shifts.
• Associates or Bachelor's degree completed

Responsibilities

• Supervise and develop Patient Access Representatives (PA I–IV), including interviewing, hiring, training, and performance management.
• Provide hands-on support for all Patient Access functions as needed.
• Monitor daily activity and generate performance/metric reports (e.g., financial clearance reports).
• Assist in policy enforcement and development in alignment with hospital and corporate guidelines.
• Collaborate with leadership to meet operational goals and execute special projects.
• Maintain positive customer service standards and resolve escalated issues promptly.

Benefits

• Medical, dental, vision, disability, life, and business travel insurance
• Manager Time Off – 20 days per year
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees