Patient Access Specialist

Johns Hopkins Medicine•Baltimore, MD

8h•$19 - $32

About The Position

Since 1983, Johns Hopkins Care at Home has provided safe, high-quality and cost-effective care in the home and community. Our team links care across multiple sites for patients, families and colleagues in an effort to restore, maintain and promote health and reduce the effects of disease and disability. As part of Johns Hopkins Medicine, we have access to the most innovative treatments and latest research, and we emphasize education and training among our team members. We also collaborate with doctors, nurses and specialists throughout Johns Hopkins Medicine to ensure continuity of your care. Join our dynamic team as an Outpatient Pharmacy Technician, where you'll play a vital role in ensuring the smooth operation of our pharmacy. Working under the direct supervision of pharmacists and alongside other skilled technicians, you'll be responsible for a diverse range of tasks aimed at supporting medication preparation, packaging, distribution, and inventory management. Click here to learn about how to elevate your possibilities as you follow one of our employees' journey from a high school graduate to Pharmacy Business Manager, and the relationships she made along the way! Under the direct supervision of the Patient Access Supervisor, call center technicians are responsible for receiving inbound contacts (calls, emails, faxes, etc) from patients, providers and insurance companies. These technicians will be responsible for interviewing callers to obtain a full understanding of what information is being requested, coordinating over the phone pharmacy tasks ranging from processing a prescription medication to updating patients' insurance and demographics, while maintaining high level customer service on every call.

Requirements

Registration with the Maryland Board of Pharmacy is required
6 months pharmacy technician experience or minimum 2nd year pharmacy student

Nice To Haves

Two (2) years retail/inpatient pharmacy technician experience preferred

Responsibilities

Receiving inbound contacts (calls, emails, faxes, etc) from patients, providers and insurance companies.
Interviewing callers to obtain a full understanding of what information is being requested
Coordinating over the phone pharmacy tasks ranging from processing a prescription medication to updating patients' insurance and demographics
Maintaining high level customer service on every call.