Patient Access Specialist
About The Position
At Klickitat Valley Health, we believe that every individual deserves access to high-quality healthcare, and our team of passionate professionals is at the heart of making this vision a reality. We are currently seeking a dedicated and compassionate Patient Access Specialist to join our Registration team. Klickitat Valley Health is a rural, critical-access hospital located in scenic Goldendale, Washington, only two hours from Portland along the breathtaking Columbia River Gorge. KVH offers emergency and acute inpatient care and a full scope of ancillary services, including General Surgery, Diagnostic Imaging, Laboratory, Respiratory Therapy, PT / OT, Behavioral Health, Dental, Pain Management, Optometry, and Hospice. The hospital also owns a busy, well-established primary clinic on the hospital campus. Inpatient care is managed by 24/7 Hospitalist staff. KVH employs over 300 staff. Casual positions are not eligible for benefits. General Summary: The Patient Access Specialist provides excellent customer service to patients and visitors at all times while adhering to strict confidentiality rules. The Patient Access Specialist interacts with the public in a professional, businesslike, respectful manner, treating each person as an individual with unique needs. The Patient Access Specialist greets patients and visitors, provides information and general assistance, answers the phone and directs calls, and assists with patient access and flow by efficiently collecting patient demographic information. Enters all patient information and clinical data, as required, in the electronic medical record (EMR); assists with the collection of payments for hospital services and prepares a variety of charge-related documentation. The Patient Access Specialist demonstrates excellence in customer service in interactions with employees, managers/supervisors, patients, patient family members, customers, vendors, and others, and collaborates with colleagues and departments throughout the organization to provide optimal care services. Maintains a safe, clean, and organized work environment. The Patient Access Specialist position will work varied shifts.
Requirements
- High school diploma or GED required.
- One (1) year of experience working in a busy office setting.
Nice To Haves
- One (1) year of experience working in a medical setting preferred.
Responsibilities
- Answer multi-line phone system, directs incoming telephone calls.
- Directs patient flow in the hospital lobby and serves as a receptionist for incoming patients/visitors.
- Takes accurate and timely messages, processes information to other staff as appropriate, sorts mail, and delivers items brought to the hospital for employees in a timely manner
- Maintains current patient status within the EMR; completes daily census of inpatients.
- Enters all required patient information and clinical data, as required, in the CPSI electronic medical record (EMR) system for hospital admission, either inpatient or outpatient services.
- Receive/collect and process payments, and balance the assigned cash box daily.
- Works varied shifts as needed, as scheduling flexibility is necessary at times.
- Fax records when needed.
- File documents.
- Performs other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
