Patient Access Specialist (Seasonal Contract-to-Hire)

SmithRx • Plano, TX

13d • Hybrid

About The Position

As a Patient Access Specialist I, you are responsible for assisting our patient members with obtaining critical medications. You serve as our patient members’ advocate and guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and in a timely manner. You are the critical link between patient members, healthcare providers/ doctors, and pharmacies.
This is a seasonal contract position, with opportunities for full-time conversion after 6 months based on performance and business need.

Requirements

• Candidates must be based locally in Plano, TX.
• Potential to work from home four days per week based on performance, after 4 weeks of onsite onboarding
• Requires 100% attendance during training period
• High School diploma or GED or equivalent required
• Minimum 2 year(s) of healthcare or pharmacy experience in customer service/ support
• Customer support or call center experience is preferred
• Proficiency in Windows PC, MS Office required
• Excellent verbal and written communication skills, including the ability to present complex information clearly to patient, pharmacies, and providers
• Self-starter with the ability to multitask, prioritize and manage time effectively
• Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them
• High degree of empathy and passion for helping patients

Responsibilities

• Educate patient members about their pharmacy benefits and help them source medications they need through various programs.
• Assist members, providers and pharmacies via Outbound phone calls, email, and other appropriate communication channels
• Conduct outbound calls and assist patient members with enrollment in drug savings Programs
• Coordinate with patient members, physicians, and pharmacies with enrollment into Cost Savings programs
• Manage every call by accurately resolving the issue, demonstrating compassion, meeting quality requirements, and ensuring an outstanding experience for our patients
• Maintain detailed documentation and follow-up of each call
• Provide empathetic support to patients by phone, email, and other channels
• Have a patient-centric mindset and a high sense of urgency to solve requests
• Proven ability to effectively manage a caseload and prioritize tasks for multiple cases simultaneously

Benefits

• Competitive pay - $23 per hour with opportunity for full-time employment
• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
• Well-stocked kitchen in office locations
• Professional development and training opportunities

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees