Patient Access Specialist

Medical University of South Carolina • Charleston, SC

6d

About The Position

The Patient Access Specialist has, at minimum, a high school diploma or GED and serves as the initial contact for patients and customers, both in-person and via telephone. The primary responsibilities include assisting patients with scheduling, completing financial clearance activities, and enhancing the overall patient experience within the clinic by: • Appointment Scheduling: Operates computer and phone systems to schedule, change, cancel, coordinate, and confirm appointments, including new and returning patients. • Insurance Verification: Verifies and updates patients’ insurance and demographic information, ensuring accurate billing and compliance with payor requirements. • Forms Completion: Follows regulatory and organizational processes to ensure patients complete necessary forms for compliance. • Insurance verification: Verifies insurance benefits and addresses patient inquiries or directs them to the appropriate resources within the health system. • Registration and Billing: Enters appointment information, facilitates registration, prepares patient documents, and determines patient financial responsibility. • Patient Assistance: Assists patients with information on Financial Assistance, patient bill of rights, and Notice of Privacy Practices. • Productivity and Compliance: assists in maintaining clinic scheduling density and productivity benchmarks, maintains accurate records, and ensures compliance with regulations. • Problem Resolution: Identifies and resolves issues promptly and professionally.

Requirements

• high school diploma or GED
• Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

Responsibilities

• Appointment Scheduling: Operates computer and phone systems to schedule, change, cancel, coordinate, and confirm appointments, including new and returning patients.
• Insurance Verification: Verifies and updates patients’ insurance and demographic information, ensuring accurate billing and compliance with payor requirements.
• Forms Completion: Follows regulatory and organizational processes to ensure patients complete necessary forms for compliance.
• Insurance verification: Verifies insurance benefits and addresses patient inquiries or directs them to the appropriate resources within the health system.
• Registration and Billing: Enters appointment information, facilitates registration, prepares patient documents, and determines patient financial responsibility.
• Patient Assistance: Assists patients with information on Financial Assistance, patient bill of rights, and Notice of Privacy Practices.
• Productivity and Compliance: assists in maintaining clinic scheduling density and productivity benchmarks, maintains accurate records, and ensures compliance with regulations.
• Problem Resolution: Identifies and resolves issues promptly and professionally.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED