Patient Access Specialist

YELLOWSTONE SURGERY CENTER•Billings, MT

15d•$18 - $22•Onsite

About The Position

Under moderate supervision, admits all patients and assists patient family members. Responsibilities include multi-line phone system, reception, and customer service with patient registration. The position will involve medical record handling, data entry, and scanning medical records. Mail distribution and other receptionist duties are to be defined.

Requirements

High School diploma or equivalent
Minimum of two to four years of related registration/receptionist experience, with a healthcare setting preferred
Minimum two to four years of customer service experience

Responsibilities

Greets patients and family members, verifies/obtains accurate information, completes demographic and insurance information, and consents to patient charts
Maintains multi-line phone switchboard
Scanning medical records and internal clerical/clinical records
Data entry into the medical record system
Obtains appropriate patient/guardian signatures on required forms. Creates accurate labels for charting and name bands, placing labels on all necessary documentation
Ensures patients’ and their family’s information needs are met regarding their surgical/pain procedure or other concerns
Monitors and maintains coffee bar, waiting room, and waiting room restroom for patients
Participates in chart preparation, ensuring accuracy and confidentiality are maintained
Responsible for verification of completeness, and filing of all patient medical records.
Receives payments from patients and follows corresponding procedures for cash, credit and check collection.
Responsible for distributing mail
Acts as a liaison between the recovery room, operating rooms, and waiting room
Ensures that all appropriate documentation is entered into PaperVision system for future reference
Ensures all physicians dictate and sign all operative notes after procedures are performed. Follow up directly with physicians if information is missing.
Copies and emails surgeon’s and assistant’s copies of all transcribed reports
Participates in the Surgery Center’s Quality Improvement Program activities including identification of opportunities for cost reductions and efficiencies
Prioritizes job responsibilities and demonstrates flexibility to meet the needs of the Surgery Center and to facilitate optimum quality of patient care
Maintains patient confidentiality at all times
Performs efficiently in emergencies
Order supplies for the whole organization
Other duties as assigned by the Patient Access Manager