Patient Access Specialist/Scheduler

University of Vermont Health Network

6d • $22 - $32 • Remote

About The Position

The Patient Access Specialist answers inbound calls for various departments providing front-line customer service to patients, physicians and staff. The Patient Access Specialist schedules and coordinates simple and complex patient appointments for respective clinics. Incumbent prioritizes patient problems and provides appropriate patient instructions. This position requires the ability to communicate in a clear, effective, and competent manner while providing welcoming and approachable service to ensure a positive outcome The University of Vermont Medical Center is committed to being a national model for the delivery of high quality academic health care for a rural region. The University of Vermont Medical Center will continue to ensure that individuals are employed, and that employees are treated during candidacy and employment, without regard to their sex, gender identity or expression, ancestry, place of birth, HIV status, marital status, age, language, socioeconomic status, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status or obligation for service in the armed forces, or any other characteristic protected by law in all employment practices as follows: Employment decisions at The University of Vermont Medical Center are based on legitimate job related criteria. All personnel actions or programs that affect qualified individuals, such as employment, upgrading, demotion, transfer, recruitment, advertising, termination, rate of pay or other forms of compensation, and selection for training, are made without discrimination based upon the individual’s sex, gender identity or expression, ancestry, place of birth, HIV status, marital status, age, language, socioeconomic status, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status or obligation for service in the armed forces, or any other characteristic protected by law.

Requirements

• High School diploma or GED
• Demonstrated customer service in a medical, fast-paced retail or other business environment

Nice To Haves

• Call center experience preferred
• Experience scheduling appointments in a healthcare setting is preferred

Responsibilities

• answers inbound calls for various departments providing front-line customer service to patients, physicians and staff
• schedules and coordinates simple and complex patient appointments for respective clinics
• prioritizes patient problems and provides appropriate patient instructions
• communicate in a clear, effective, and competent manner while providing welcoming and approachable service to ensure a positive outcome

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees