Patient Access Specialist I #Full Time #Remote
About The Position
Top Healthcare Provider Network The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors . This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties. Job Summary: The Patient Access Specialist I provides support to the Columbia West Campus sphere that is part of a system wide access center managing large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referral/appointments, and general information on ColumbiaDoctors. The Patient Access Specialist I is a key role in our patient experience ecosystem and serves at the heart of the contact center acting as the front door to patient care.
Requirements
- High School Diploma or the equivalent required.
- Minimum of 2 years of relevant experience including proficiency in medical terminology.
Nice To Haves
- Bachelors Degree or college-level coursework is preferred.
- Prior high volume customer service experience in a call center environment is preferred.
- Bilingual (English/Spanish) a plus
Responsibilities
- Greets patients and answers telephone calls.
- Schedules appointment requests.
- Indicates special needs (e.g. special accommodation, interpreter, etc.)
- Communicates insurance participation, financial responsibility, and time of service policy to patient population.
- Obtain patients insurance and demographic information and ensure all obtained information is registered in EPIC.
- Performs real-time insurance verification and interprets responses.
- Collects pre-registration information to address outstanding Epic work queue accounts.
- Performs outbound calls to perform Epic referral scheduling.
- Contribute to the team by providing support and back-up coverage as needed and directed by Supervisor and/or Manager.
- General faxing, filing, and mail sorting.
- Performs other related duties as assigned.
Benefits
- The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
