Patient Access Specialist - Clinic

FroedtertSouth•Kenosha, WI

3d•$17 - $25

About The Position

Patient Access Specialist Responsibilities: A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in and check-out, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ management. Schedules, reschedules and cancels patient appointments Executes pre-arrival registration by adhering to registration standards Accurately identifies and enters patient’s insurance coverage Performs check-in/check-out functions for patient appointments Collects all applicable copays, patient balances, pre-payments and self-pay payments for services Manages and resolves assigned departmental WQs Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team. Performs manage care referrals and prior-authorizations functions Proficient use of healthcare software utilizing established standards Patient Service Navigator Lead Requirements: High School or Equivalent (GED) 6 months – 1 year Formal education beyond high school in Business or Healthcare or equivalent experience preferred. Experience in a healthcare business or receptionist environment. Excellent computer and customer service skills. Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use. Familiarity with the internet, email and Microsoft Office. Effective written and verbal communication skills required. Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity Experience in patient registration, insurance verification and health insurance plans. Salary Range: $17.00 to $25.25/hr (based on experience) Night and evening shift differential Lead differential Benefits: Medical, dental and vision benefits available 403(b) company match available Tuition reimbursement Employee discount program Competitive PTO

Requirements

High School or Equivalent (GED)
6 months – 1 year
Experience in a healthcare business or receptionist environment.
Excellent computer and customer service skills.
Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
Familiarity with the internet, email and Microsoft Office.
Effective written and verbal communication skills required.
Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity
Experience in patient registration, insurance verification and health insurance plans.

Nice To Haves

Formal education beyond high school in Business or Healthcare or equivalent experience preferred.

Responsibilities

appointment scheduling
patient check-in and check-out
registration
coverage management
patient portal sign-up
patient message collection and routing
departmental support
prior authorization and WQ management
Schedules, reschedules and cancels patient appointments
Executes pre-arrival registration by adhering to registration standards
Accurately identifies and enters patient’s insurance coverage
Performs check-in/check-out functions for patient appointments
Collects all applicable copays, patient balances, pre-payments and self-pay payments for services
Manages and resolves assigned departmental WQs
Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team.
Performs manage care referrals and prior-authorizations functions
Proficient use of healthcare software utilizing established standards