Patient Access Specialist - Clinic

FroedtertSouth•Kenosha, WI

3d•$17 - $25

About The Position

Patient Access Specialist Responsibilities: A Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check-in, registration, coverage management, patient portal sign-up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management. Schedules, reschedules and cancels patient appointments Executes pre-arrival registration by adhering to registration standards Accurately identifies and enters patient’s insurance coverage Performs check-in/check-out functions for patient appointments Collects all applicable self-pay payments for exams Manages and resolves assigned departmental WQs Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team Performs insurance verifications and prior-authorizations functions

Requirements

High School or GED
6 months – 1 year
Experience in a healthcare business or receptionist environment.
Excellent computer and customer service skills.
Knowledge of medical terminology; ICD-10, CPT and HCPCS codes and use.
Familiarity with the internet, email and Microsoft Office.
Effective written and verbal communication skills are required.
Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity
Experience in patient registration, insurance verification and health insurance plans.

Nice To Haves

Formal education beyond high school in Business or Healthcare or equivalent experience preferred.

Responsibilities

appointment scheduling
patient check-in
registration
coverage management
patient portal sign-up
patient message collection and routing
departmental support
prior authorization
WQ (work queue) management
Schedules, reschedules and cancels patient appointments
Executes pre-arrival registration by adhering to registration standards
Accurately identifies and enters patient’s insurance coverage
Performs check-in/check-out functions for patient appointments
Collects all applicable self-pay payments for exams
Manages and resolves assigned departmental WQs
Takes messages (telephone and in-person) and uses the healthcare software in-basket to route and facilitate communication between patients and clinical care team
Performs insurance verifications and prior-authorizations functions