Patient Access Services Supv 1 - Admissions Orange - FT Days

University of California, Irvine•Orange, CA

About The Position

Under the general direction of the Registration Department Manager, incumbent is responsible for providing oversight and maintaining the daily operations, scheduling/planning, allocation and evaluation of the NOVA/Pre-admit Admitting teams. Acts as a control point for Registration issues. Responsible for coordination and staffing, troubleshooting and escalation of complex issues, monitoring productivity, acting as a coach and positive role model for staff, fostering a work environment that promotes positive morale, and developing and/or coordinating staff training. Responds to patient services issues and ensures timely and customer-focused service to patients. Directs collection of productivity, quality assurance and statistical data. In conjunction with manager, responsible for interviewing, hiring, effectively managing job performance and adherence to UCI policies and procedures. Works collaboratively with peers to ensure department goals are met and policies and procedures are followed.

Requirements

Thorough knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Strong customer service and interpersonal skills
Solid leadership skills to coach, mentor, and strengthen the team’s performance, providing thorough and accurate review of complex work and oversight and coordination of tasks and projects
Solid knowledge of relevant policies, protocols, regulations, and organizational objectives with the ability to articulate them and ensure daily operations are in compliance
Solid knowledge of multiple insurance payor types, authorization processes, and admitting and registration processes and requirements
Solid knowledge of medical and insurance terminology
Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
Minimum 2 years of demonstrated supervisor and/or leadership skills to supervise, motivate, and develop staff
Minimum 1 year of experience as a PAW supervisor in multiservice clinic site
Excellent written and verbal English communication skills
Excellent organizational and planning skills and ability to manage multiple activities and varied deadlines
Bachelor’s degree in related area and/or equivalent experience/training.
Ability to supervise, schedule, and coordinate daily activities for the subordinate staff
Ability to maintain flexibility and work well in a fast paced, constantly changing environment
Ability to maintain a work pace appropriate to the workload
Ability to establish and maintain effective working relationships within the work unit and across the UCI Health System
Ability to act independently to solve problems and develop recommendations for approval

Nice To Haves

Working knowledge of EPIC registration system
Understanding of The Joint Commission requirements
Previous experience in billing procedures
Knowledge of University and Medical Center organizations, policies and procedures
Bilingual skills

Responsibilities

providing oversight and maintaining the daily operations, scheduling/planning, allocation and evaluation of the NOVA/Pre-admit Admitting teams
Acts as a control point for Registration issues
Responsible for coordination and staffing, troubleshooting and escalation of complex issues, monitoring productivity, acting as a coach and positive role model for staff, fostering a work environment that promotes positive morale, and developing and/or coordinating staff training
Responds to patient services issues and ensures timely and customer-focused service to patients
Directs collection of productivity, quality assurance and statistical data
responsible for interviewing, hiring, effectively managing job performance and adherence to UCI policies and procedures
Works collaboratively with peers to ensure department goals are met and policies and procedures are followed.