Patient Access Services Coordinator

Emory Healthcare•Atlanta, GA

1d•Onsite

About The Position

At Emory Healthcare, the Coordinator, Patient Access Services is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team. This role assists supervisors/managers in defining staff duties, assigning work, monitoring progress, and ensuring timely task completion. The Coordinator provides continuity during initial and ongoing training for new and existing employees, offering performance feedback and addressing problems. They assist with departmental workflow, ensure timely registrations, and cross-train in other Access Departments and Facilities. The position requires a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up, and involves monitoring daily/monthly collections, patient flow, and wait times. The Coordinator identifies and resolves issues, serves as a point person for employee questions, and coordinates team huddles and meetings. They also review and monitor reports to identify trends. This role involves obtaining demographic and insurance information for preregistration/registration, communicating financial policies, identifying patients needing financial counseling, and collecting on self-pay accounts, co-pays, and deductibles. They document financial arrangements, schedule procedures/follow-up appointments, and ensure accuracy of demographic data. The Coordinator must be familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, and Medical Terminology, and communicate effectively with physician offices, staff, and other departments. This self-motivated individual must handle high patient volumes and a fast pace, maintain knowledge of departmental applications, and work cooperatively with Patient Access Leadership and other departments. The Coordinator is also responsible for all aspects of the Patient Access Representative job duties.

Requirements

High school diploma or equivalent.
Typing skills with a minimum of 35 wpm.
Working knowledge of Medical terminology.
Working knowledge of ICD-9/10 and CPT-4 basics.
Detailed-oriented.
Effective communication skills.
Leadership skills.
Problem solving skills.
Interpersonal skills.
Customer service skills.
Self-motivated individual who can handle high patient volumes and fast pace.
Thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
Familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, Medical Terminology.

Nice To Haves

Three years healthcare, customer services or related job experience.
Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO).
CHAA (Certified Healthcare Access Associate) certification.
CFC (Certified Financial Counselor) certification.
CPAR (Certified Patient Account Representative) certification.
Associate or bachelor degree (may be accepted in lieu of certification requirements).

Responsibilities

Coordinate, communicate, and train patient access teams for Emory Hospitals in conjunction with the training team.
Assist (Supervisor/Manager) to define duties and responsibilities of staff.
Assign work, monitor progress of work, and ensure timely completion of assigned tasks.
Provide continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals.
Provide ongoing performance feedback, address problems to new and existing employees.
Assist with departmental workflow as needed.
Ensure timely registrations by staff.
Cross-train in other Access Departments and Facilities.
Maintain thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up.
Monitor daily/monthly collections, patient flow and wait times.
Identify, handle, and notify leadership of issues and initiate appropriate action for resolution.
Serve as point person for employee questions.
Coordinate and/or lead team huddles, meetings and coordinate workflow.
Review and monitor reports and identify trends.
Obtain demographic and insurance information for preregistration/registration on all patients.
Communicate hospital's financial policies to all patients.
Identify patients who require early financial counseling intervention.
Collect on self-pay accounts, co-pay and deductibles.
Document financial arrangements.
Schedule procedures/follow up appointments.
Ensure and review all demographic data for hospital visits.
Schedule procedures/follow up appointments in General Patient Registration Millennium Scheduling.
Provide patients with exam information.
Maintain knowledge of departmental applications and other systems utilized by Patient Access.
Work cooperatively with the Patient Access Leadership, other patient access representatives and leadership from other departments.
Perform all aspects of the Patient Access Representative job duties.
Perform other duties as required.