Patient Access Services Coordinator

Emory Healthcare•Atlanta, GA

About The Position

JOB DESCRIPTION: The function of the Coordinator, Patient Access Services is responsible for the coordination, communication, and training of the patient access teams for Emory Hospitals in conjunction with the training team. Assists (Supervisor/Manager) to define duties and responsibilities of staff; assigns work, monitors progress of work, and ensures timely completion of assigned tasks. The Coordinator, Patient Access Services provides continuity during the initial and ongoing training of employees throughout the patient access teams for Emory Hospitals. Provides ongoing performance feedback, addresses problems to new and existing employees. Assists with departmental workflow as needed, ensures timely registrations by staff, and cross-trains in other Access Departments and Facilities. Maints thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Monitors daily/monthly collections, patient flow and wait times. Identifies, handles, and notifies leadership of issues and initiates appropriate action for resolution. Serves as point person for employee questions. Coordinates and/or leads team huddles, meetings and coordinates workflow. Reviews and monitors reports and identifies trends. Obtains demographic and insurance information for preregistration/registration on all patients. Communicates hospital's financial policies to all patients. Identifies patients who require early financial counseling intervention. Collects on self-pay accounts, co-pay and deductibles. Documents financial arrangements. Schedules procedures/follow up appointments. Ensures and reviews all demographic data for hospital visits. Cross-trains in other Access Departments and Facilities. Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling. Provides patients with exam information. Familiar with Advance Beneficiary Notice, precertification, ICD-10 coding, Medical Terminology. Communicates with Physician Offices, Staff, and other departments. Position requires self-motivated individual who can handle high patient volumes and fast pace. Maints thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up. Maints knowledge of departmental applications and other systems utilized by Patient Access. Works cooperatively with the Patient Access Leadership, other patient access representatives and leadership from other departments. In addition, the Coordinator, Patient Access Services is responsible for knowing/doing all aspects of the Patient Access Representative job duties. Performs other duties as required.

Requirements

High school diploma or equivalent.
Detailed-oriented, effective communication skills, leadership, problem solving, interpersonal and customer service skills.
Typing skills with a minimum of 35 wpm
Working knowledge of Medical terminology, ICD-9/10 and CPT-4 basics

Nice To Haves

Three years healthcare, customer services or related job experience preferred.
Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
The following certifications are preferred: CHAA (Certified Healthcare Access Associate), CFC (Certified Financial Counselor) and CPAR (Certified Patient Account Representative).
Associate or bachelor degree may be accepted in lieu of certification requirements.

Responsibilities

Coordination, communication, and training of patient access teams
Assisting in defining staff duties and responsibilities
Assigning work and monitoring progress
Providing continuity during employee training
Providing performance feedback
Assisting with departmental workflow
Ensuring timely registrations
Cross-training in other Access Departments and Facilities
Maintaining understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up
Monitoring collections, patient flow, and wait times
Identifying and handling issues
Serving as point person for employee questions
Coordinating team meetings and workflow
Reviewing reports and identifying trends
Obtaining demographic and insurance information
Communicating hospital's financial policies
Identifying patients for financial counseling
Collecting payments and documenting financial arrangements
Scheduling procedures/follow up appointments
Ensuring and reviewing demographic data
Providing patients with exam information
Communicating with Physician Offices, Staff, and other departments
Maintaining knowledge of departmental applications
Knowing/doing all aspects of the Patient Access Representative job duties
Performing other duties as required