Patient Access Scheduling Specialist

Mount Nittany Health • State College, PA

20h • Onsite

About The Position

The Patient Access Scheduling Specialist is responsible for fulfilling all patient access scheduling functionalities, including inpatient, outpatient, and physician practice appointments. Key duties involve accurate patient identification, recording of patient demographics, insurance information, and obtaining insurance authorizations. The role requires excellent customer service skills and attention to detail, as the specialist will interview patients, patient representatives, or physician offices to gather necessary information. Collaboration and teamwork with inpatient, outpatient, and physician practice staff are essential. The specialist must demonstrate the ability to learn and operate within multiple IT systems and programs, exhibit effective communication skills for delivering important information, and show competence in telecommunications. Professionalism and a friendly demeanor are crucial for creating a welcoming experience and providing exceptional customer service and hospitality. Compassion and a composed demeanor are also required when working with patients experiencing varying degrees of clinical acuity.

Requirements

• High School diploma or equivalent.
• Excellent customer relations skills.
• Ability to speak and write clearly, communicate effectively, and to read, understand and follow written and verbal instructions.
• Ability to handle high call volumes with a high level of complexity.
• Ability to function accurately in a fast-paced environment with various degrees of patient acuity and needs.
• Detail oriented with a proven ability to multi-task.
• Working knowledge of office equipment used.

Nice To Haves

• Completion of a Medical Office Professional program or equivalent courses.
• Understanding and knowledge of medical terminology.
• One to two years of customer service experience in a healthcare call center setting.

Responsibilities

• Fulfills all patient access scheduling functionalities including, but not limited to inpatient, outpatient, and physician practice appointment scheduling.
• Performs accurate patient identification and recording of patient demographics, insurance information, and insurance authorizations.
• Interviews patients, patient representatives, or physician offices in order to obtain information necessary for high-quality fulfillment of duties.
• Collaborates and works as a team with inpatient, outpatient, and physician practice staff.
• Demonstrates the ability to learn and operate within multiple different IT systems and programs.
• Exhibits effective communication skills providing for effective delivery of important information and shows competence in telecommunications.
• Displays professionalism and a friendly demeanor to create a welcoming experience of exceptional customer service and hospitality.
• Demonstrates compassion and a composed demeanor when working with patients experiencing varying degrees of clinical acuity.
• Assists in orienting and training new employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED