Patient Access Scheduling Coordinator
About The Position
Patient Access Scheduling Coordinator will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience. They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts, verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed. This position works directly with the patients. This role description is a general description of the essential job functions. It is not intended to describe all the duties the Patient Access Scheduling Coordinator may perform.
Requirements
- Communication Skills
- Decision Making
- HealthCare Knowledge
- Interpersonal Skills
- Organizational Values
- Problem Solving
- Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
- Advanced skills in a Medical Office Management software program, preferably Allscripts.
- Any combination of education and experience equivalent to the following:
- High school diploma or equivalent, two years of relevant experience in an ambulatory setting, or comparable combined education and/or experience required.
- Regular attendance on-site is an essential function of this position.
- Typical business hours are Monday – Friday, 7:30 am to 6:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required.
- Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
Nice To Haves
- Spanish-speaking skills preferred.
- Previous experience in a medical office/clinical environment preferred.
Responsibilities
- Schedule patient appointments across all MAHEC clinics
- Schedule patient appointments for MAHEC specialty groups
- Obtain and review patient's legal documentation related to decision-making for Risk review
- Reschedule cancelled patients
- Process incoming and internal referrals
- Send registration forms electronically to patient
- Collect all necessary patient demographic information
- Collect and verify all insurance information, screen all patients for sliding scale
- Determine if medical interpreter will be required for patient visit
- Prepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form
- Collects patient payments over the phone
- Answer phones, checks voicemails, monitors phone volume
- Monitors appropriate electronic health record inbox and provides follow-up
- Participates in orientation of new staff
- Participate in process improvement of new and existing workflows
- Float within Pre-Visit Planning functions as needed
Benefits
- full benefits
- MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
