Patient Access Scheduler (Specialty Access Center)

University of Minnesota Physicians • Minneapolis, MN

21h • $20 - $29 • Remote

About The Position

The Specialty Access Center (SAC) is an inbound, fast-paced, high-volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need. What you will do as a Patient Access Scheduler: Uses technology proficiently to identify and satisfy patient appointment scheduling needs Coordinates all aspects of patient scheduling needs according to protocols Notifies caller of change in appointment scheduling Acquires patient demographic and insurance information for new patients and verifies for returning patients Can optimally determine when a conversation needs to be escalated to triage or manager Provides pre-appointment instructions to patients at the time of the call Responds to, answers and/or advises questions or concerns

Requirements

• HS Diploma/GED
• 1+ Years Customer Service experience in healthcare or professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
• Strong telephone management, organization, and prioritization skills
• This position requires a full month of uninterrupted training
• MN residents only

Responsibilities

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling needs according to protocols
• Notifies caller of change in appointment scheduling
• Acquires patient demographic and insurance information for new patients and verifies for returning patients
• Can optimally determine when a conversation needs to be escalated to triage or manager
• Provides pre-appointment instructions to patients at the time of the call
• Responds to, answers and/or advises questions or concerns

Benefits

• Competitive wages
• Healthcare (including vision & dental)
• 401K
• parking & tuition assistance and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED