Patient Access Scheduler

Saint Francis Health System • Indianapolis, IN

22h

About The Position

The Patient Access Scheduler ensures timely, accurate, and complete scheduling of assigned area(s).

Requirements

• High School Diploma or GED
• 1 - 2 years related experience
• Excellent communication, telephone, customer relations and organizational skills
• Ability to work in a fast-paced environment
• Working knowledge of hospital diagnostic departments
• Working understanding of insurance plans
• Medical terminology required
• Working knowledge of basic business office equipment
• Ability to perform telephone activities concurrent with computer activities

Responsibilities

• Promotes efficiency of the area(s) assigned through accurate scheduling.
• Schedules based on availability of resources and ensuring reduction of delay in services.
• Coordinates scheduling for any related services needed/required.
• Accepts and prioritizes incoming phone calls.
• Triages information for urgent procedure requests.
• Notifies appropriate personnel of scheduling changes/cancellations.
• Provides instructions as directed by clinical department or other appropriate staff member.
• Obtains all necessary and required information as defined by the department.
• Schedules correct procedure.
• Enters orders accurately and efficiently into clinical system.
• Meets productivity standards.
• Additional responsibilities and projects as assigned.
• Obtains and communicates all necessary and required information.
• Accurately identifies patient in Master Patient Index system and assigns correct Medical Record and Account Number.
• Forwards critical requests for any related supplies/services to appropriate personnel to enable early ordering and complete preauthorization.
• Serves as liaison and communication point for all entities, staff, offices, other SFHS departments, and employees in an effort to provide a single point of contact for coordination of scheduling functions.
• Communicates changes to schedules early and accurately to maximize scheduling efficiency.
• Demonstrates respect, courtesy and empathy to all individuals, patients, families, co-workers, physicians and volunteers.
• Complies with established Customer Service expectations.
• Demonstrates regard for patient rights.
• Maintains positive work relationships and contributes to a team environment.
• Supports unit/hospital goals through QA and educational activities.
• Attends mandatory in-services and meets unit education standards.
• Modifies behavior or performance to comply with care standards and requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees