Patient Access Scheduler Two

Emory Healthcare•Atlanta, GA

About The Position

JOB DESCRIPTION: Acts as a first point of contact within the Scheduling Department for new and reoccurring patients & physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare. Answer inbound calls in high volume call center environment. Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times. Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling system. Maintain basic understanding of insurance, pre-certification and referrals. Performs scheduling functions in accordance with policies and procedures. Responsible for the scheduling, rescheduling and cancellation of all advanced outpatient and procedures. These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.

Requirements

Minimum 2 years of medical office experience, scheduling environment or call center required.
AS/BS degree in Business Administration, Healthcare or other related field required or 3 years medical office experience, scheduling environment or call center in lieu of degree.
Demonstrated knowledge & proficiency of advanced scheduling duties and workflow.
Quality scores within expected range as outlined. No performance or disciplinary issues.
Epic experience required for this position.

Responsibilities

Acts as a first point of contact within the Scheduling Department for new and reoccurring patients & physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
Answer inbound calls in high volume call center environment.
Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
Enters all patient demographic, medical and financial information accurately into Cerner Millennium Scheduling system.
Maintain basic understanding of insurance, pre-certification and referrals.
Performs scheduling functions in accordance with policies and procedures.
Responsible for the scheduling, rescheduling and cancellation of all advanced outpatient and procedures.
These services include but not limited to: radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.