Patient Access Scheduler

Crescent Community Health Center•Dubuque, IA

44d•Onsite

About The Position

Why Crescent Community Health Center? Crescent is a mission driven and patient centered organization. We provide medical, dental and brain health services to the Greater Dubuque area including our most vulnerable populations. We work hard to bring high quality affordable health care to all in our community. We believe we provide a diverse, fun, and inclusive workforce with competitive wages and benefits. If you are looking for a rewarding career that makes a difference in the community, this is your chance. We are looking for someone who wants to make that difference driving our overall patient experience as our Patient Access Scheduler. The successful candidate works in our Medical department and is responsible for coordinating patient appointments and supporting front desk operations to ensure smooth clinic workflow. You will greet and assist patients in person and by phone with professionalism and empathy, schedule appointments using our EMR system (Epic), following internal protocols and payer-mix guidelines. You will also adjust schedules for cancellations, urgent needs, or provider changes, as well as coordinate same-day add-ons between Acute Care and the Medical department, ensuring warm hand-offs and closed-loop communication. This role handles everything "appointment related" such as using provider lists to fill openings, managing the EHR work queue as requests come in, and ensuring patients are aware of upcoming appointments.