PATIENT ACCESS SCHEDULER - PATIENT ACCESS SCHEDULING

Aspirus•Wausau, WI

40d•Hybrid

About The Position

Compassion. Accountability. Collaboration. Foresight. Joy. These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day. Aspirus Health in Wausau, WI is seeking a Patient Access Scheduler to join our team! The Patient Access Scheduler I coordinates and supports patient access to care by managing inbound and outbound calls in a contact center setting. Schedules specialty and/or diagnostic patient appointments while following established protocols that promote patient and physician satisfaction and schedule efficiencies. HOURS:Full Time or 1.0 FTE, 80 hours every pay period. Monday - Friday, varied day hours between 7:30am - 5:00pm. After an onsite training period, this position will be remote.

Requirements

Knowledge of office procedures is normally acquired through completion of a High School diploma, GED, or equivalent combination of education and experience.
Minimumof3 years' experience in a business office or healthcare setting required.
Ability to proficiently use a computer and type required.
Knowledgeof grammar, spelling, and punctuation to type patient information.
Knowledgeof computer skills including Excel and Word.
Attentionto detail to ensure data integrity.
Excellentwrittenand oral communication skills with a high degree of professionalism.
Excellentlisteningskills, eye, hand and auditory coordination.
Willinglyaccepts changeandproactively offers ideas and suggestions.
Abilityto work cooperatively and effectively with providers, patients, staff and the public.
Possessesa high degree of accuracy.
Abilityto establish priorities and coordinate work activities.
Abilityto work independently, with minimal supervision, under pressure, with time restraints.
Abilityto cope with rapidly changing demands for records (fast-paced work environment).
Abilityto file and maintain patient records, files, and other correspondence.
Abilityto maintain confidentiality regarding all phases of work.
Knowledgeof federal and state laws regarding HIPAA and release of information.

Nice To Haves

Associate degree in Business Administration or Health Care Business Services or other applicable areas preferred.
Prior customer service or medical office experience is strongly preferred.
Completionof a medical terminology course is preferred.
Previous Medical Clinic experience preferred.

Responsibilities

Coordinates and supports patient access to care by managing inbound and outbound calls in a contact center setting.
Schedules specialty and/or diagnostic patient appointments while following established protocols that promote patient and physician satisfaction and schedule efficiencies.