Patient Access Scheduler - Rehabilitation Therapy

Geisinger•Coal Township, PA

1d•Onsite

About The Position

This position provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, utilizing technology. The role involves collecting and maintaining accurate, basic patient information related to registration and insurance in compliance with HIPAA guidelines. It also facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs, requiring advanced writing, telephone, e-mail, and internet skills. This is a full-time position, scheduled for 40 hours a week, with typical hours from 8:00 am to 4:30 pm. The specific schedule will be discussed during the interview.

Requirements

Minimum of 1 year of related work experience.
High School Diploma or Equivalent (GED).
Communication skills.
Computer Literacy.
Customer Service skills.

Nice To Haves

Associate's Degree-Business Administration/Management

Responsibilities

Schedules patient appointments system wide for providers including specialty and ancillary services.
Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
Processes requests for referrals and obtains the referrals for physician offices as require.
Answers patient and referring physician questions pertaining to appointment status.
Coordinates the hold and release of template slots for requests to occur within weeks.
Facilitates and assures physician to physician or department contact.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

Full benefits (health, dental and vision) starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.