Patient Access Scheduler I (Remote)

Fairview Health Services•St. Paul, MN

1d•Remote

About The Position

Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient lives. We hire Patient Access Schedulers in a class format tied to training. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next class February 16th tentatively. The first 4 weeks for training the schedule is the same for everyone: Monday thru Friday, full days (combination of remote and on-site). After training is complete, people then roll into the shift/schedule they were hired for. This is a full-time, benefits-eligible position and the tentative schedule (after training is completed) for this position is: Monday thru Friday / 8:30 am to 5:00 pm. The Patient Access Scheduler position is responsible for: Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner. Directs calls to appropriate area for services not provided in Patient Access Scheduling. Receives requests for information and ensures that material is distributed in a timely manner. Schedules, admits, and pre-authorizes insurance for all patients in area assigned. Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system. Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.

Requirements

2 years in a direct customer facing sales or service setting

Nice To Haves

Associate of Arts Associates Degree or completion of medical terminology program
2 years experience in a medical setting

Responsibilities

Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
Directs calls to appropriate area for services not provided in Patient Access Scheduling.
Receives requests for information and ensures that material is distributed in a timely manner.
Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.