Patient Access Representive

Essentia Health•Bismarck, ND

1d•Onsite

About The Position

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. It involves interviewing patients or their representatives, both face-to-face and virtually, to gather demographic and financial information. This data is crucial for Essentia Health to ensure appropriate care, compliant patient registration, and accurate billing. The role also acts as a liaison between patients, Virtual Patient Registration Representatives, and Patient Schedulers. Key tasks include completing patient checkout, scheduling follow-up appointments based on physician orders, and providing patients with cost estimates and itineraries for future appointments.

Nice To Haves

Previous Patient Access Representative or Patient Scheduler experience
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Responsibilities

Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
Maintains all assigned work queues according to supervisor’s instructions and guidance
Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
Sanitizes registration equipment between each use and restocks basic supplies
Other clerical duties as assigned