Patient Access Representative - Hospital
About The Position
We are seeking a full-time Patient Access Representative serving as the first point of contact for patients, families, and visitors, ensuring a welcoming and efficient experience. This role is responsible for greeting and directing callers and walk-ins; scheduling appointments; registering patients; verifying insurance eligibility and benefits; collecting payments; and assisting with required documentation. The representative acts as a liaison between patients, families, and clinical staff by providing updates, triaging questions and supporting continuity of care. Additional responsibilities include maintaining HIPAA compliance, managing records, processing payments and mail, updating databases, completing reports, and maintaining office operations. This position requires strong communication, multitasking, and customer service skills in a fast-paced healthcare environment. Shift: Full-time, variable 8-hour shifts working Monday-Friday. Shifts are both 4:00AM-12:30PM and 9:30AM-6:00PM on a rotating basis. NO WEEKENDS! NO HOLIDAYS!
Requirements
- High school diploma or equivalent required
- Strong communication, multitasking, and customer service skills in a fast-paced healthcare environment
- Friends and Family CPR required; can be obtained upon hire
Nice To Haves
- Associate’s degree preferred
- Two plus years of experience in a similar role in a clinical setting highly preferred
- Knowledge of medical terminology and insurance processes preferred
Responsibilities
- Greeting and directing callers and walk-ins
- Scheduling appointments
- Registering patients
- Verifying insurance eligibility and benefits
- Collecting payments
- Assisting with required documentation
- Acts as a liaison between patients, families, and clinical staff by providing updates, triaging questions and supporting continuity of care
- Maintaining HIPAA compliance
- Managing records
- Processing payments and mail
- Updating databases
- Completing reports
- Maintaining office operations
Benefits
- Health (BCBS), Dental, and Vision Insurance – Eligible FIRST day of employment
- Substantial ANNUAL Discretionary Bonus
- VERY Competitive Pay & PTO
- GENEROUS 401(k) Employer Match
- FREE DAILY Lunches
- Educational Assistance & Professional Growth Opportunities
- And MORE!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
