Patient Access Representative 4:30A-1P

Med-Metrix•Arlington, VA

About The Position

The Patient Access Representative is responsible for addressing public needs and managing the dissemination of resources to meet patient needs. The Patient Access Representative is also responsible for registering patients who need medical attention, maintaining medical records, receiving incoming calls and processing paperwork.

Requirements

High School Diploma or Equivalent required
Min 1 year experience in Healthcare environment preferred
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.

Responsibilities

Monitor the waiting area and address any complaints/concerns expressed by patients, family members or visitors
Notify appropriate personnel of complaints/concerns that require their attention, while proving interim solutions when necessary
Obtain accurate information from patients for registration, which includes correct name and address, phone number, insurance information, employment and signatures needed for processing.
Enter all essential information into the computer and
Identification and insurance cards are photocopied and attached to the chart and ensure charts are signed for consent and initialed for correct address
Assist patients with general information such as fees and resource personnel by referring them to the social worker and/or Financial Assistance for application for Medicaid.
Provide assistance to Physicians, Department Managers, and clinical staff as needed
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties