Patient Access Representative

Vista Healthcare•Vineyard, UT

27d•Onsite

About The Position

Vista Healthcare is hiring for a Patient Access Representative. Individual must be able to multi-task and interact well with co-workers and patients. Computer literacy is a must as all records are electronically based. Compensation will be competitive. Full Time position located in our Vineyard office. This is a back-office position, not patient facing, handling a variety of incoming calls/inquiries, some outbound scheduling calls, and other patient related administrative tasks. Responsibilities include, but are not limited to, the following: Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel. Optimize patients satisfaction, provider time, and treatment room utilization by working with patients to identify the most appropriate location, physician, and appointment time. Assure the accurate new patient packet is mailed or emailed at time of scheduling. Ensure call efficiency while maintaining excellent patient service in a courteous and professional manner. Maintains and accurately document all patient requests and information in the patient EHR, including but not limited to: Demographic information Collect and post/record payments Cost Estimates Verify insurance coverage, benefits and client financial responsibility Max out of pocket Deductible Co Pay Co-Insurance Scheduling appointments for multiple providers Scheduling within the guidelines of each provider, verifying schedules and insurances Protect patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times Coordination of patient referrals Ability to multitask Maintains operations by following policies and procedures and reporting needed changes Use sound judgment in handling calls, especially with patients that may be upset or are not feeling well. Demonstrate respect for our patients and fellow care team members in every interaction. Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and Monumental Service. Always maintain a professional and positive attitude. Demonstrate teamwork and support for fellow care team members by offering assistance. Full Time position Monday-Friday working in our Vineyard location. Closed evenings. Closed weekends. Paid holidays.

Requirements

Must have high school diploma or GED
Computer proficiency and phone skills are required
Excellent communication and customer service skills
Positive attitude
Team player

Nice To Haves

Healthcare Experience (preferred)

Responsibilities

Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel.
Optimize patients satisfaction, provider time, and treatment room utilization by working with patients to identify the most appropriate location, physician, and appointment time.
Assure the accurate new patient packet is mailed or emailed at time of scheduling.
Ensure call efficiency while maintaining excellent patient service in a courteous and professional manner.
Maintains and accurately document all patient requests and information in the patient EHR, including but not limited to: Demographic information Collect and post/record payments Cost Estimates Verify insurance coverage, benefits and client financial responsibility Max out of pocket Deductible Co Pay Co-Insurance
Scheduling appointments for multiple providers
Scheduling within the guidelines of each provider, verifying schedules and insurances
Protect patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times
Coordination of patient referrals
Ability to multitask
Maintains operations by following policies and procedures and reporting needed changes
Use sound judgment in handling calls, especially with patients that may be upset or are not feeling well.
Demonstrate respect for our patients and fellow care team members in every interaction.
Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and Monumental Service.
Always maintain a professional and positive attitude.
Demonstrate teamwork and support for fellow care team members by offering assistance.