Patient Access Representative - PRN

Texas Health Resources • Arlington, TX

1d • Onsite

About The Position

Bring your passion to Texas Health so we are Better + Together
Work location: Texas Health Fort Worth Klabzuba Tower, 1300 West Terrell Avenue, Fort Worth, TX 76104
Work hours: PRN (As needed), 8:30am to 5:00pm.
Department Highlights:
· Facilitate access to health services for underserved community members
· Role is connected to system changes to address social determinants of health
· Empowered to be a servant leader in Community Health

Requirements

• High School Diploma or equivalent (required)
• 1 year of customer service experience (required)
• CHAA – Certified Healthcare Access Associate (Upon Hire Preferred)
• CPI – Crisis Prevention Intervention Training (required within 90 days)

Nice To Haves

• CHAA – Certified Healthcare Access Associate (Upon Hire Preferred)

Responsibilities

• Welcome patients and visitors in person and over the phone using professional, compassionate communication that includes greeting, introduction, clear explanation of processes, expected timeframes, and gratitude.
• Accurately identify and register patients for Mobile Health visits, ensuring complete and compliant documentation within the Electronic Health Record (EHR).
• Collect and verify demographic, medical, and insurance information, ensuring all required forms and consents are obtained and uploaded appropriately.
• Verify insurance coverage and eligibility, obtain necessary authorizations, and communicate coverage details or out-of-network implications to patients.
• Provide exceptional customer service by proactively addressing patient needs, concerns, and questions throughout the registration process.
• Maintain patient confidentiality and adhere to HIPAA and departmental privacy standards at all times.
• Participate in quality improvement initiatives, staff meetings, and ongoing professional development opportunities.
• Demonstrate consistent reliability, punctuality, and readiness to adapt to site and schedule changes.

Benefits

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees