Patient Access Representative | Children's Specialty Clinic | 40hrs/week

Sanford Health•Sioux Falls, SD

45d•$16 - $23•Onsite

About The Position

Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties. In all settings, the PAR performs additional duties, as assigned. Duties vary by location/setting. In a registration role, the Patient Access Representative greets patients/residents, verifies patient/resident demographics to accurately register and/or schedule patients/residents, and takes care of related paperwork. Creates electronic files; provides, scans, and routes necessary forms and documents. Educates patients/residents and captures their signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments, pre-payments, and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database. In a scheduling role, the Patient Access Representative schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients/residents in/out, and offers enrollment to additional resources. Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs. May coordinate provider schedule, resolve work queue issues and manage recall and waitlists. Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers. Based on setting, additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation and collaboration of patient/resident financial assistance; prior authorization; track patient/resident visits; health information management on patient/resident accounts; work on weekly and monthly reports; compiling, distributing, administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies. In all settings, the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes. The Patient Access Representative will be working with children in our Sanford Children's Specialty Clinic and the Castle. This is a fast-paced clinic with multiple specialties and a large group of staff covering the needs of our young patients. You must be able to multi-task, have patience and compassion for children and their families.

Requirements

High school diploma or equivalent preferred
One year of work experience, preferably in a medical office setting
Medical terminology helpful; customer service skills essential
Must be able to multi-task
Have patience and compassion for children and their families
Must be able to work as part of a team and also work independently
Requires excellent customer service and the ability to empathize with patients and their situations
Working knowledge of medical terminology and use of professional written communication when making notes

Nice To Haves

Post-secondary education helpful.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Responsibilities

Patient registration
Scheduling
Greets patients/residents
Verifies patient/resident demographics
Takes care of related paperwork
Creates electronic files
Provides, scans, and routes necessary forms and documents
Educates patients/residents and captures their signatures on necessary paperwork
Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures
Collects co-payments, pre-payments, and/or payments on account balances
Schedules patient/resident appointments and procedures
Obtains and coordinates referrals
Conducts pre-authorization
Arranges interpreter services
Checks patients/residents in/out
Offers enrollment to additional resources
Collaborates with nursing team and providers to coordinate appointments to meet patients'/residents' needs
May coordinate provider schedule, resolve work queue issues and manage recall and waitlists
Operates multi-line telephones and depending on location, may serve as a switchboard operator calling codes and paging providers
Preparation and coordination of charts
Organizing supporting provider documents
Discussing pre-payment responsibilities
Initiation and collaboration of patient/resident financial assistance
Prior authorization
Track patient/resident visits
Health information management on patient/resident accounts
Work on weekly and monthly reports
Compiling, distributing, administering and scoring of assessments
Coordination of Telemed appointments
Provider and schedule maintenance
Charge entry/billing and charge verification
Reminder calls for appointments
Hospital admission
Make copies, send faxes, and order supplies
Serves as a mentor for new Patient Access Representatives and other staff
Displays professionalism and promotes an atmosphere of mutual respect and cooperation
Maintain confidentiality of sensitive information

Benefits

Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

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