Patient Access Coordinator - M-F 40hrs/week

Rothman Orthopaedics • Philadelphia, PA

2d • $18 - $22 • Remote

About The Position

The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply.

Requirements

• High School diploma or GED minimum education requirement
• Must have 1+ years of high-volume call center experience
• Intermediate computer skills required
• Reliable, high-speed internet access and Wi-Fi connection required
• Location: fully remote, but candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX

Nice To Haves

• Medical terminology knowledge highly preferred, though healthcare experience not required

Responsibilities

• Answer inbound calls in a fast paced environment.
• Acts as the first point of contact for patients needing assistance.
• Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient.
• Demonstrates professionalism and patience when handling calls.
• Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations.
• Escalates calls to Supervisor or other departments as necessary.
• Answers questions regarding patient appointments.
• Performs other duties and assists on additional lines as assigned by manager.
• Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards.
• Exemplifies the desired culture and philosophies of the organization.

Benefits

• Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans.
• Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
• We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community.
• We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED